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The following positions are available at The Community Builders, Inc. We are committed to ensuring diversity in our workforce and candidates from diverse backgrounds are strongly encouraged to apply.

Connecticut

Resident Services Coordinator, New Haven
Senior Portfolio Manager, Hartford

Illinois

Leasing Consultant, Part-Time, Chicago
Resident Services Coordinator, Community Initiatives, Chicago

Massachusetts

Benefits Coordinator, Boston
Director of Compliance, Property Management, Boston
Director of Physical Assets, Property Management, Boston
Resident Services Coordinator (AABA), West Roxbury
Senior Business Applications Developer, Boston
Senior Finance Project Manager, Boston

Pennsylvania

Property Manager, Pittsburgh

Resident Services Coordinator
New Haven, CT

Reporting to the site Property Manager, the Residential Services Coordinator will be responsible for connecting TCB residents to appropriate supports for elderly residents. The Resident Services Coordinator will be one of the main points of contact for residents, connecting residents with on-site activities and local services, in addition to addressing issues affecting residents’ health, finances, tenancy, and general well-being.

Responsibilities include:

• Build Relationships With Residents
• Demonstrated commitment to serving the elderly
• Meets individually with resident to make assessments and appropriate referrals for services, such as health insurance issues, access federal and state public benefits (for example Medicare, Social Security, Disability), financial issues, and other issues that impact the resident’s quality of life
• Establish relationships with residents in the community
• Crisis Management – responds to immediate crises
• Edits and distributes monthly newsletters
• Service Connection & Coordination
• Knowledgeable about elder service programs and supports, including federal, state, and local government programs, and services offered by local nonprofits or other local organizations
• Coordinates delivery of services within the community for elderly residents requiring resources
• Works with local community service programs to coordinate the provision of services and to tailor the services to the needs and characteristics of eligible residents, including adult education, community service, cultural and recreational programs
• Program Development
• Plans programs and activities to promote health, community engagement, and financial stability
• Coordinates a regular, active calendar of events
• Conducts outreach for programs, recruits program participants, coordinates transportation to off-site activities
• Research, write, and apply for grants to support existing programs and develop new programs
• Supports Property Management
• Works in collaboration with Property Management to resolve any day-to-day issues as well as unanticipated issues/crises
• Proactive in developing systems and communicating regularly with Property Management to avoid eviction, keep residents in compliance with any lease requirements, and address any tenant issues that may need the support of a social worker
• Program Evaluation
• Monitors and evaluates the delivery, effectiveness and impact of resident service programs; maintain records and files; conducts surveys to evaluate program effectiveness; prepare reports on resident services program activities

Qualifications

• B.A. a minimum, ideally with a focus in social work, elder services, and/or healthcare. 2-5+ years of overall professional experience
• Entrepreneurial, creative with an interest in, developing and growing a new program to improve the quality of life for the elderly.
• Strong Communicator – able to engage a wide range of stakeholders in multiple ways: host meetings with professionals and community members, grant writing, newsletters

Compensation
Salary will be commensurate with experience and ability.

The Community Builders is an Equal Opportunity Employer and encourages candidates of all backgrounds to apply for this position.

Senior Portfolio Manager
Hartford, CT

The Senior Portfolio Manager will be responsible for all phases of operation in the Connecticut region and manage both the strategic and operational aspects of each property to best achieve the owners' goals and maintain their investment.  The portfolio consists of ten existing properties with 868 units located Hartford, New Haven, and nearby communities throughout Connecticut.
Responsibilities include, but are not limited to:

• Development and Preparation of annual budgets.
• Reviewing and analyzing monthly financial statements.
• Ensuring site records are in compliance with company's policies and procedures and regulatory requirements.
• Supervision of rent collections and overall performance of properties in the portfolio.
• Preparation of rent increases.
• Oversight of marketing and advertising, compliance with the Affirmative Marketing Plan, maintenance of waitlists, processing of rental applications, interview prospective tenants, unit inspections, agency reporting, etc.
• Implementation and monitoring an effective maintenance and report program.
• Hiring, training and mentoring staff while offering continued employee development;
• Ensure effective customer service to our internal and external clients.
• The Community Builders is committed to ensuring diversity in its workforce and candidates from diverse backgrounds are strongly encouraged to apply.

The successful candidate will have strong leadership and people management skills. You should possess strong marketing skills, have a genuine service orientation and be able to work independently. Solid communications skills needed with an ability to listen to suggestions and problems, and respond proactively. Must be able to prioritize and focus on the issues that matter most. Formal education/training or certification with an understanding of regulatory requirements particularly Tax Credit and HUD/PHA experience required.

Leasing Consultant
Chicago, IL

Scope and Purpose
To be responsible under the direction of the Property Manager for the leasing of apartments and all related functions, and to keep supervisors fully informed of the site’s occupancy status.  Additionally, it is the responsibility of the Leasing Consultant to perform all duties in full compliance with Fair Housing and Equal Opportunity regulations.

Duties and Responsibilities
The leasing agent is directly responsible for the following:

• Marketing and leasing activities, including the renewal process.
• Other related responsibilities.

Tasks
The leasing agent’s tasks include, but are not limited to the following:

Marketing and Leasing Tasks:

• Thoroughly review applications to insure all information is correctly and completely shown.
• Insure that applications are processed timely and if applicable in application-number order.
• Thoroughly understand and implement site’s leasing criteria and the income bands of eligibility and clearly explain them to prospective residents.
• Interview applicants utilizing the Applicant Checklist.
• Insure completion of Income Certification, Student Status Certification, Background Check Release Form and all requisite third party verification forms (if applicable).
• Process third party verification forms in a timely manner according to program requirements.
• Accurately calculate annual income utilizing third party verifications and pay stubs; accurately input income from assets. Confirm that income calculations are being notated in file for audit purposes.
• Complete credit checks and landlord verifications in a timely manner.
• Submit applications to Property Manager for approval based on the leasing criteria and program requirements.
•  Process appropriate denial/ineligible letters in a timely manner. Ensure that denial is confirmed by property manager and in compliance with Fair Housing Regulations.
• Assemble applicant and lease files uniformly.
• Maintain accurate, up-to-date waiting and transfer lists (if applicable).
• Complete annual re-certification/renewal process in a timely, efficient manner.
• Visit comparable sites and prepare and submit periodic shopping reports for analysis.
• Follow up on all guest cards, phone after visit; send Thank-you notes to prospects within 24 hours of visit.
• Input guest card information and applicants into Boston Post on a daily basis.
• Perform outside marketing as requested.
• Keep and update resident handbook information.
• Compile traffic/leasing information, work order information and any data that will impact site’s area or county for the management overview.
• Prepare refreshments; decorate leasing office and clubhouse for site events and/or holidays.
• Provide price-setting input.
• Develop and maintain a reference source for the site’s unique features, anticipated prospects’ objections and responses, neighborhood features, etc.
• Assist in writing ads, submitting for approval and placing approved advertising in publications.
• Handle the tracking and following up on all phone queries.
• Handle the tracking and following up on all broker referrals and walk-ins.
• Develop and maintain a show route, including coordinating show list with property manager.  Use show route consistently to all prospective residents.
• Collect application fees and deposits.
• Consistently utilize the leasing checklist to include all required forms, deposits, schedules and information.
• Provide the management office with a completed lease package for each rental, including renewals, etc. this includes typing the lease and other related documents.
• Call new residents 30 days after move-in to assure resident satisfaction, quality service, etc.
• Conduct move-in orientations and inspections.
• Send out renewal notices and following up, including a non-renewal questionnaire.
• Handle all in-house transfers/upgrades.
• Being responsible for the condition of the rental office/model and show-list apartments, requesting service/cleaning as necessary.
• Always inquire as to the reasons why residents are giving notice to vacate and see if we can overcome their objections or reasons.  Keep the Property Manager aware of your findings and work in concert with your Property Manager to reduce costly turnover.
• Provide rental office coverage when traffic could reasonably be expected, even on holidays, i.e.  Columbus Day, President’s Day, Martin Luther King Day, etc.
• Ensure understanding of and adherence to all EEO and Affirmative Action Updates which includes Fair Housing/Equal Housing.  Report all requests for reasonable accommodations to the Property Manager/Regional Property Manager

Resident Services Coordinator, Community Initiatives
Chicago, IL—The Madden-Wells Phase I, HOPE VI development calls for the construction of 325 units of rental housing for low-income families over four years. Approximately one-third (126) of these units have been rented to residents drawn from the HCA Priority List of relocated public housing residents.  Another one-third (105) of the units has been rented to working poor families who meet income-eligibility for the Low-Income Housing Tax Credit (LIHTC) program. The remaining (94) units have been rented at market rate to families regardless of income.

The Resident Services Coordinator will be based at the Madden-Wells (MW) site office located at 729 East Oakwood Blvd. and be responsible for engaging families that are currently housed at Ida B. Wells, Madden Park, or off-site. Outreach to MW Priority families from the Chicago Housing Authority’s HOP List and will be in person (on-site or home visits), via letters, phone calls, and group meetings utilizing the combination of activities that is most effective in engaging the families.

• The Resident Services Coordinator will conduct assessments of the MW HOP List Priority families to determine the level of service necessary to meet the site-specific criteria for the new development.  Under the supervision of the CSS Resident Services Manager, the Resident Services Coordinator will work with each family to develop a plan to achieve A&O compliance; including housing, employment, credit, lease compliance and other goals necessary to transition from their current housing to their new housing.
• The Resident Services Coordinator will coordinate and align services with CHA Relocation staff, Transitional Counselors, the Service Connector, and other contracted providers as appropriate. The Resident Services Coordinator will also provide housing readiness training and implement Early Intervention/Watch list protocols, and track MW HOP List Priority families using TCB’s Household Matrix and Case Management System (CMIS).
• The Resident Services Coordinator will work with the Senior Program Manager of Community Initiatives to coordinate all youth development activities and/or programs that will foster the TCB five competencies for youth development including leadership development, education, career development and community and cultural development.

• Engage families by building trusting relationships and meeting clients where they are.
• Provide case management to MW HOP List Priority families and readying an estimated 126 residents over a 2 year period for their transition from their current housing to their new housing.
• Develop linkages and build working relationships with external partners, contractors, and service providers of an integrated delivery system that includes housing, employment, education, and technology.
• Conduct assessments, document individual service strategies, and monitor individual progress through TCB’s CMIS system and CHA’s Sales Force system.
• Work closely with TCB’s Development and Property Management teams to ensure that residents have a successful transition from their current housing to their new housing.
• Provide reports on families assessed, employed, housed, and other metrics for submission to CHA, HUD, TCB Corporate, MacArthur Foundation, and other funders or stakeholders.
• Represent TCB’s Madden-Wells CSS team in public and community matters.
• Perform other duties related to the HOPE VI project as directed by the CSS Senior Program Manager, Resident Services Manager and the TCB Chicago Office Director.

• Technical Knowledge: 5+ years Case Management experience working with low-income individuals, especially public housing residents with substantive capacity in one or more of the following areas: workforce development and employment, housing readiness, youth development, asset building, education and training, family and individual counseling, or substance abuse.
• General Experience: 5+ or more years of work experience in a private or non-profit corporation of public agency. Previous experience should evidence progressive responsibilities in case management and adult/youth counseling.
• Education: Bachelor’s degree required, along with additional experience will be considered.
• Communications: Candidates must possess strong written and oral skills, strong community building skills, and strong computer skills.

Location

The Community Builder’s Madden-Wells office.

Compensation

Open to negotiation and commensurate with experience and ability.

The Community Builders, Inc. is committed to ensuring diversity in its workplace.  Candidates from diverse backgrounds are strongly encouraged to apply for employment.

THE COMMUNITY BUILDERS, INC.
729 East Oakwood Blvd.
Chicago, IL 60653
(773) 268-8225
Fax: (773) 268-8228

Benefits Coordinator
Boston, MA—Under the direct supervision of the Director of Benefits and Administration, the Benefits Coordinator maintains all benefit programs for approximately 500 employees, working across 15 states. The Benefits Coordinator is the employee’s contact for all Benefits information. She/he reviews all employee Pre and New Hire Packages; maintains enrollment rosters and reconciles billing for Health, Dental, COBRA, Life Insurance/ Supplemental Insurance, 403(b), FSA, and Commuter Plans. Additional responsibilities include Open Enrollment activities and keeping information/forms up to date on the intranet.

Job Duties

1. Initiate and respond to staff inquiries about benefits, changes, new features, etc so that employees make well informed decisions regarding benefits offered.
2. Review Pre Hire Packages for completeness. Submit and track CORI background checks.
3. Review New Hire Packages, following up until all paperwork is complete, with attention to the pay date deadlines. Enroll employees in requested benefits and enter deductions in ADP according to scheduled start dates.
4. Maintain Pre and New Hire Package forms on TCB’s Intranet. Keep other benefit related forms up to date on www.myusi.com.
5. Review all benefit changes/requests and be sure they are compliant with benefit plans. Change enrollment status in various systems and update related deduction changes in ADP.
6. Reconcile all benefit bills against payroll deductions by running payroll deduction reports. Fully document bills and submit on time to A/P for payment.
7. For Open Enrollment, participate in discussion of upcoming options and changes. Update premium plan content and rates in forms/literature. Understand and communicate plan changes to employees. Make enrollment changes in the benefit systems.
8. Perform other duties as assigned.

Job Requirements

The position requires a bachelor's degree and at least 2 years experience in benefits administration. Must have prior exposure to ADP Payroll for Windows. Applicant must possess excellent computer skills, including Word and Excel. Excellent communication skills, both oral and written, are required.

The Community Builders offers a comprehensive benefits program and competitive salaries. Interested candidates should send a cover letter and resume to: mcarmona@tcbinc.org. EOE.

Resident Services Coordinator (AABA)
West Roxbury, MA—The American Arabic Benevolent Association (AABA) is seeking a high-energy, hands-on candidate with management, administrative and planning skills for the position of Resident Services Coordinator (RSC), to work in their 60-unit Cheriton Grove Apartment complex that houses the elderly.  The RSC will be based at the site assisting in the development and administration of the AABA and Cheriton Grove human services program, providing services, coordinating programs, overseeing resident targeted activities, evaluating results, and planning for future initiatives. The RSC will work with representatives of the on-site property management firm.
 
Candidates must have bachelor’s degree in social work, social services, or relevant discipline;  OR Associate’s degree with two-four years experience in social work or human services; OR Associate’s degree with two-four years experience with elderly populations.  Requires strong interpersonal and communication skills and a lot of patience; thorough knowledge of the principles, practices, regulations, and applicable federal and state laws relating to a RSC, Social Service Coordinator, or any other related job title or description.

Complete job description available by contacting Steven Salhaney on 617-325-5555, x 121 or from the AABA Web site on www.aabausa.org/library.  This is a full-time position working 30 hours a week (initially) with a salary range between $24,000 - $28,000 plus health insurance and other benefits.  Weekly working hours are somewhat flexible.

Interested and qualified candidates should submit resume, letter of interest, and work related references to the American Arabic Benevolent Association, PO Box 320037, West Roxbury, MA 02132, Attention HR Director.  The AABA is an equal opportunity employer.

Property Manager
Pittsburgh, PA—Due to anticipated growth and ongoing needs, we are searching for an experienced Property Manager to be responsible for all aspects of managing our housing communities.

Primary responsibilities include:

• Hiring, orienting and supervising property staff;
• Collaborating with site team and residents to create and maintain a thriving, successful community;
• Ensuring compliance with the property’s financial performance goals and managing all accounting aspects (monthly operating reports, A/P, rent collection, banking, etc.)
• Maintaining all regulatory compliance requirements;
• Effectively marketing the property to ensure a positive community image;
• Managing the leasing process from initial application to move-in and ensuring resident requests are dealt with in a timely and efficient manner;
• Being accountable for the overall condition of the property to ensure that it is maintained and in the best condition possible.

Successful candidates will have 5+ years leadership ability in managing a team preferably in property management.  Must be a strong multi-tasker, and have a genuine service orientation.  Should be able to understand financial reports and budgets, and be able to take action on budget variances found.  Solid communications skills needed with an ability to listen to suggestions and problems, and respond proactively.  Must be able to prioritize and focus on the issues that matter most.   Formal education/training or certification helpful, with an understanding of regulatory requirements a big plus.  If you feel this description fits you, we look forward to hearing from you!

Award-winning affordable family rental community on the island of Martha's Vineyard.
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