Resident Services Coordinator

CHICAGO, IL—The Madden-Wells Phase I, HOPE VI development calls for the construction of 325 units of rental housing for low-income families over four years. Approximately one-third (126) of these units have been rented to residents drawn from the HCA Priority List of relocated public housing residents. Another one-third (105) of the units has been rented to working poor families who meet income-eligibility for the Low-Income Housing Tax Credit (LIHTC) program. The remaining (94) units have been rented at market rate to families regardless of income.

The Resident Services Coordinator will be based at the Madden-Wells (MW) site office located at 729 East Oakwood Blvd. and be responsible for engaging families that are currently housed at Ida B. Wells, Madden Park, or off-site. Outreach to MW Priority families from the Chicago Housing Authority’s HOP List and will be in person (on-site or home visits), via letters, phone calls, and group meetings utilizing the combination of activities that is most effective in engaging the families.

The Resident Services Coordinator will conduct assessments of the MW HOP List Priority families to determine the level of service necessary to meet the site-specific criteria for the new development. Under the supervision of the CSS Resident Services Manager, the Resident Services Coordinator will work with each family to develop a plan to achieve A&O compliance; including housing, employment, credit, lease compliance and other goals necessary to transition from their current housing to their new housing.
The Resident Services Coordinator will coordinate and align services with CHA Relocation staff, Transitional Counselors, the Service Connector, and other contracted providers as appropriate. The Resident Services Coordinator will also provide housing readiness training and implement Early Intervention/Watch list protocols, and track MW HOP List Priority families using TCB’s Household Matrix and Case Management System (CMIS).
The Resident Services Coordinator will work with the Senior Program Manager of Community Initiatives to coordinate all youth development activities and/or programs that will foster the TCB five competencies for youth development including leadership development, education, career development and community and cultural development.

Principal Responsibilities

Engage families by building trusting relationships and meeting clients where they are.
Provide case management to MW HOP List Priority families and readying an estimated 126 residents over a 2 year period for their transition from their current housing to their new housing.
Develop linkages and build working relationships with external partners, contractors, and service providers of an integrated delivery system that includes housing, employment, education, and technology.
Conduct assessments, document individual service strategies, and monitor individual progress through TCB’s CMIS system and CHA’s Sales Force system.
Work closely with TCB’s Development and Property Management teams to ensure that residents have a successful transition from their current housing to their new housing.
Provide reports on families assessed, employed, housed, and other metrics for submission to CHA, HUD, TCB Corporate, MacArthur Foundation, and other funders or stakeholders.
Represent TCB’s Madden-Wells CSS team in public and community matters.
Perform other duties related to the HOPE VI project as directed by the CSS Senior Program Manager, Resident Services Manager and the TCB Chicago Office Director.

Qualifications

Technical Knowledge: 5+ years Case Management experience working with low-income individuals, especially public housing residents with substantive capacity in one or more of the following areas: workforce development and employment, housing readiness, youth development, asset building, education and training, family and individual counseling, or substance abuse.
General Experience: 5+ or more years of work experience in a private or non-profit corporation of public agency. Previous experience should evidence progressive responsibilities in case management and adult/youth counseling.
Education: Bachelor’s degree required, along with additional experience will be considered.
Communications: Candidates must possess strong written and oral skills, strong community building skills, and strong computer skills.

Location

The Community Builder’s Madden-Wells office.

Compensation

Open to negotiation and commensurate with experience and ability. The Community Builders, Inc. is committed to ensuring diversity in its workplace. Candidates from diverse backgrounds are strongly encouraged to apply for employment.

THE COMMUNITY BUILDERS, INC.
729 East Oakwood Blvd.
Chicago, IL 60653
(773) 268-8225
Fax: (773) 268-8228